Non-Teaching Personnel Working as Job Order Employees in a State College: A Phenomenological Study

Abstract

This qualitative phenomenological study explored the lived experiences of non-teaching personnel employed as job order (JO) workers at Davao de Oro State College–New Bataan Branch during the School Year 2025–2026. Guided by Lazarus and Folkman’s Transactional Model of Stress and Coping Theory, the study examined how JO employees navigated the challenges associated with their non-permanent employment status and the competencies they developed in the workplace. Seven purposively selected participants with direct experience in job order employment took part in in-depth semi-structured interviews. Data were analyzed using thematic analysis. Findings revealed that participants encountered challenges such as limited employment benefits, job insecurity, and unclear work expectations. Despite these constraints, they demonstrated resilience, adaptability, accountability, and commitment to their responsibilities. Participants relied on intrinsic motivation, peer support, and effective coping strategies to manage workplace demands while maintaining positive work performance. Their experiences also fostered valuable professional competencies, including effective communication, self-discipline, flexibility, and a strong work ethic. Positive administrative support and collegial relationships further enhanced their capacity to cope with employment uncertainties. The study concludes that although job order employment is characterized by precarious conditions, it provides meaningful opportunities for personal and professional growth. It recommends institutional recognition of job order employees’ contributions and policy reforms to improve their welfare, professional development, and long-term career opportunities.